1Do You Offer Delivery?
Yes, we offer delivery, set up, and pick up at an extra charge. We deliver all over Melbourne.
2What time will my items be Delivered?
Delivery & pickup times depend on your event's start and finish times. We will discuss with you to find the best time that suits you, the venue, and our schedules. We will provide you with a 30-60 minute window for delivery and pickup times.
3How do I confirm my booking?
A 20% deposit must be paid within Three (3) days of the final quote to secure your booking. If the deposit is not paid within Three (3) days, the availability of the items may not be guaranteed.
4When is the final payment due?
The balance must be paid in full prior to the event date.
5Is Bond Required?
There is a minimum of $200 bond required for all prop hires. The actual bond amount may vary and will be advised when you secure your booking. Bonds are fully refundable if items are returned in their original condition. Any damage to props will forfeit the bond to Genivy Wedding & Event Hire.
6Do I have to Clean items before returning them?
We kindly ask that all items be cleaned prior to return. A minimum cleaning fee of $10 per item will be charged if items are returned dirty and not in the same condition upon hire.
7Can I cancel or Change my Booking?
We kindly ask that all items should be cleaned before return. A minimum cleaning fee of $10 per item will be charged if items are returned dirty and not in the same condition upon hire.
8Are your items cleaned prior to each event?
Yes, we have strict measures to ensure our props are cleaned and disinfected before each hire. We regularly maintain the quality of our props to ensure they are in the best condition and presentation for each hire.