Frequently Asked Question

Yes, we offer delivery, set up, and pick up at an extra charge. We deliver all over Melbourne.

Delivery & pickup times depend on your event's start and finish times. We will discuss with you to find the best time that suits you, the venue, and our schedules. We will provide you with a 30-60 minute window for delivery and pickup times.

A 20% deposit must be paid within Three (3) days of the final quote to secure your booking. If the deposit is not paid within Three (3) days, the availability of the items may not be guaranteed.

The balance must be paid in full prior to the event date.

There is a minimum of $200 bond required for all prop hires. The actual bond amount may vary and will be advised when you secure your booking. Bonds are fully refundable if items are returned in their original condition. Any damage to props will forfeit the bond to Genivy Wedding & Event Hire.

We kindly ask that all items be cleaned prior to return. A minimum cleaning fee of $10 per item will be charged if items are returned dirty and not in the same condition upon hire.

We kindly ask that all items should be cleaned before return. A minimum cleaning fee of $10 per item will be charged if items are returned dirty and not in the same condition upon hire.

Yes, we have strict measures to ensure our props are cleaned and disinfected before each hire. We regularly maintain the quality of our props to ensure they are in the best condition and presentation for each hire.